Refund Policy
This policy explains when a digital-course refund, restored access or access extension may be available. It does not limit rights that cannot lawfully be excluded under Singapore law.
1. Eligible situations
Contact us within 14 calendar days of the payment if you experienced a duplicate charge, paid but did not receive the advertised access, purchased the wrong plan without using paid content, or encountered a verified platform failure that materially prevented use and could not be remedied within a reasonable time.
2. Digital-content use
Because access and downloads are delivered immediately, a change-of-mind refund may be declined after substantial paid content has been attempted, copied or downloaded. We assess use fairly and do not rely on a single page view. This limitation does not apply where the product was materially misdescribed, access was not delivered or applicable law provides another remedy.
3. How to request
Email support@kahreadysg.com from the registered address with the order reference, product, payment date, reason and any useful screenshot that does not reveal a password or secret. We aim to acknowledge the request within two business days and decide it within seven business days after receiving the necessary information.
4. Available remedies
Depending on the issue and your preference, we may restore the entitlement, extend access, correct the product allocation, reverse a duplicate charge, or approve a full or partial refund. Approved refunds are submitted to the original payment method; the bank or payment provider controls the final posting time.
5. Exclusions
A refund may be declined for account sharing, prohibited copying, an unsupported device where the published requirements were met, an examination outcome, or a request made after the stated period without a continuing service failure or other legal basis. We will explain the reason and the evidence used.
6. Disputes and contact
If you disagree with a decision, reply with the missing facts and ask for owner review. We will preserve the order and support record while the review is active. Contact: MacLife Solutions Pte Ltd, support@kahreadysg.com.